Shipping policy
Shipping Policy
Cartnova Commerce LLC
726 Foothill Blvd, San Luis Obispo, CA 93405, United States
Email: southisadora3180@outlook.com
Phone: +1 805-439-3625
Effective Date: January 1, 2026
1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Processing time may be longer during high-volume periods or for custom items.
2. Shipping Destinations
We currently ship to addresses within the United States. International shipping may be available for select countries. If international shipping is offered, additional customs fees, duties, and taxes may apply and are the responsibility of the customer.
3. Shipping Methods and Delivery Times
Delivery times are estimates and begin after the order has been processed and handed to the carrier. Standard shipping generally takes 3–7 business days within the United States, depending on the destination. Expedited shipping options may be available at checkout if applicable.
4. Shipping Rates
Shipping charges are calculated at checkout based on the weight, dimensions, and destination of the package. Any promotional free shipping offers will be clearly stated and may be subject to minimum purchase requirements.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, if available. Please allow up to 24 hours for tracking information to update.
6. Delivery Issues
Cartnova Commerce is not responsible for packages lost, stolen, or delayed after the carrier confirms delivery. If your package is lost in transit, contact us and we will assist in filing a claim with the carrier. We are not liable for delivery delays caused by weather, natural events, carrier issues, or incorrect shipping information provided by the customer.
7. Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or undeliverable address, the customer may be responsible for reshipping costs.
8. Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery with photos of the damaged item and packaging. We will evaluate the issue and work with you to provide a replacement, refund, or other resolution as appropriate.
9. Contact Information
For shipping questions, contact:
Cartnova Commerce LLC
Email: southisadora3180@outlook.com
Phone: +1 805-439-3625
Address: 726 Foothill Blvd, San Luis Obispo, CA 93405, United States