Refund policy

Return & Refund Policy

Cartnova Commerce LLC
726 Foothill Blvd, San Luis Obispo, CA 93405, United States
Email: southisadora3180@outlook.com
Phone: +1 805-439-3625

Effective Date: January 1, 2026

1. Return Window
You may request a return within 14 days from the date your order is delivered. After 14 days, we cannot offer a refund or exchange.

2. Return Conditions
To be eligible for a return, the item must be:
- Unused, unwashed, and in the same condition that you received it
- In its original packaging with all tags, labels, and accessories included
- Accompanied by proof of purchase, such as an order confirmation or receipt

Certain items are non-returnable, including:
- Gift cards
- Downloadable software or digital products
- Personal care items, perishable goods, and intimate or sanitary goods
- Items marked as final sale or clearance
- Customized or personalized items

3. Return Shipping Costs
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. How to Start a Return
To initiate a return, contact us at southisadora3180@outlook.com with your order number and reason for return. We will provide return instructions and the return address. Do not send items back without prior approval.

5. Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

6. Exchanges
If you need a different size or item, please contact us. The fastest way is to return the original item under this policy and place a new order. Exchanges are subject to availability.

7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and a description. We will evaluate the issue and provide a replacement, repair, or refund at no additional shipping cost to you, as applicable.

8. Late or Missing Refunds
If you have not received your refund after 10 business days, first check your bank account or contact your credit card company. If you still have not received it, contact us at southisadora3180@outlook.com.